Center for eLearning


1. Technical Support

    • The 24/7 Blackboard Help Desk

    The Center for eLearning provides support to students and faculty using Blackboard through a 24/7 Blackboard Help Desk. Students and faculty may call, email, or use the web to submit a help request. All help requests are tracked through an electronic ticket system. Any request that cannot be resolved immediately through the help desk isreferred to the Center for eLearning.

    24/7 Help Desk:
    Phone: 216-687-5050 - Option #2 (24 hours per day/ 7 days per week)
    Online Help Portal:

Ask eLearning is a searchable knowledgebase of the most frequently asked questions about elearning at Cleveland State University. If you experience a problem, chances are there is an article in the knowledgebase with a solution. If not, you can ask a question through a simple web form. The Center responds to Ask eLearning questions within one business day.

2. Training and Development Opportunities

The Center for eLearning provides a variety of training and faculty development options for individuals and departments in regular workshops and customized development programs. Development opportunities include:

  • Hands-on training workshops for Blackboard and other applications
  • Seminars on best practices and strategies for elearning
  • Custom workshops for departments or groups of faculty
  • Online developer and instructor programs
  • Tutorials for Blackboard
  • Open Office Hours

3. Individual and Program Consultations

An instructional designer can assist individual faculty or programs with a range of consulting services to help you design successful elearning projects and courses. In a consulting role, our staff will work with you from conception to development to implementation of your course or project. We have a variety of resources, planning tools, models, and software applications that can help you complete your elearning project more efficiently. Just call our main number to make an appointment with an eLearning Design Consultant at 216.687.3960.

Our instructional design consultants can:

  • Guide you through the entire process of developing a fully online course from design to launch
  • Create templates, models, and reusable content that can be shared among faculty in a program or department
  • Evaluate your needs and match appropriate technologies and applications that will best achieve important teaching and learning outcomes
  • Assist in reviewing existing courses or projects and developing strategies for improvement and enhancement
  • Develop a personal development program suited to your particular skill and experience level and what you would like to accomplish with elearning
  • Identify best practices and strategies for successful elearning, with recommendations and advice for how to incorporate them into your teaching
  • Help create media objects such as presentations, interactive animations, video, and audio projects to enhance your elearning course.

4. Program Development and Support

    • The Center for eLearning will help develop proposals for full elearning programs and provide project management support to move your project from planning to implementation, and assessment of outcomes. The Center will help you develop a comprehensive elearning delivery plan and budget; and for programs that meet the goals of the university, help provide support for development of courses.
    • Developing an online program requires more than just the creation of online courses. The Center can also support ongoing delivery of your elearning program through coordination of marketing efforts, support services for students, and admissions and recruiting processes. Part of the program development process includes ongoing project management to support the successful delivery and growth of the program.
    • For fully online programs, the Center will also provide project management and media development services for all course development. We will train faculty to develop and teach online, manage the development of courses in a structured, step-by-step process, and created and load all media for the courses. Program courses will have a consistent look and feel, navigational structures, and meet national standards for excellent course design.

5. Technology Services

The Center for eLearning supports a wide array of technology tools to create and deliver elearning courses and programs. While there are many choices and tools available, the Center maintains a comprehensive suite of applications readily available to faculty. The Center staff can provide training or use these tools to assist you in the creation and delivery of your elearning project.

Technology tools supported by the Center include:

  • Blackboard (for course management)
  • Respondus (for test bank conversion and test item management)
  • Impatica, Camtasia, Captivate and Mediasite (for presentation development)
  • Dreamweaver (for HTML)
  • Photoshop and Fireworks (for image editing)
  • Snag-it (for screen capture and editing)
  • Imovie, Adobe Premier (for video capture and editing)
  • Web 2.0 applications – wikis, blogs, and social networking software

The Center staff can also provide services for specialized applications that require software or hardware not typically found on faculty desktops. These services include:

  • Video capture and editing
  • Preparation of presentations for use in elearning (narrated PowerPoint, etc)
  • Conversion and preparation of test banks for use in Blackboard
  • Converting text to HTML for use in elearning courses
  • Development of interactive animations
  • Coordination with other University units for other media services

6. Resources

The Center for eLearning publishes a number of resources on the web and in print to support elearning at CSU. We are constantly updating the materials and resources we have available and can develop materials for your elearning projects or program if they do not already exist.

The Center currently provides the following resources:

  • Guides: short documents on key elearning topics of interest to students and faculty, such as Getting Started, Video Capture, Course Requests and Responsibilities, etc.
  • Best Practices: books, links, and examples of effective elearning strategies
  • Workshop Materials: copies of handouts and materials used in eLearning workshops and programs
  • Online Tutorials: guides to using Blackboard for students, faculty, and course developers
  • Application Manuals: Blackboard faculty users’ manual, other software manuals

7. Contact eLearning

Office Hours: Monday thru Friday (8:00am – 5:00pm)
Phone: 216-687-3960
Fax: 216.875.9733

(Last Updated 06/20/14)
engaged learning
Mailing Address
Cleveland State University
2121 Euclid Avenue, RT 203
Cleveland, OH 44115-2214
Campus Location
Rhodes Tower RT 203
1860 East 22nd St
Phone: 216.687.3960

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