Center for eLearning

Faculty

Technical Help

There are several ways you can get help with technical issues for your eLearning course. Follow these easy steps whenever you have a technical problem or question.

1. For login issues or to reset your password visit the CampusNet Password Reset page or call (216) 687-5050 option #7 to speak with a call center representative.

2. Search the online knowledgebases: Blackboard Help, AskeLearning, or the Online Help Portal.

3. Contact the Center for eLearning via phone (216) 687-3960 or email (elearning@csuohio.edu) during University Business hours, Monday - Friday 8:00am - 5:00pm. The Center for eLearning offers both technical support and course development consultation to all faculty.

4. Call the 24/7 Blackboard Help Desk at (216) 687-5050 and select option #2 for Blackboard Support.

Informing Your Students of Technical Help Options

Students
Note: If you have a question about course content, assignments or other course activities, you should direct those questions to your instructor. These steps are for seeking help with technical questions only.

1. For login issues or to reset your password visit the CampusNet Password Reset page or call (216) 687-5050 option #7 to speak with a call center representative.

2. Search the online knowledgebases: Blackboard Help or Online Help Portal.

3. Call the 24/7 Blackboard Help Desk at (216) 687-5050 and select option #2 for Blackboard Support.

4. For general information or questions about eLearning, students may contact the Center for eLearning via phone (216) 687-3960 or email (elearning@csuohio.edu). For email submissions, please provide your CSU ID number for the fastest response. The Center for eLearning operates Monday - Friday 8:00am - 5:00pm

engaged learning
Mailing Address
Cleveland State University
2121 Euclid Avenue, RT 203
Cleveland, OH 44115-2214
Campus Location
Rhodes Tower Library, Room 203
1860 East 22nd St.
Phone: 216.687.3960
elearning@csuohio.edu


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