There are several ways you can get help with technical issues for your eLearning course. Follow these easy steps whenever you have a technical problem or question.

1. Search the online knowledgebase: AskeLearning.

2. Contact the Center for eLearning via phone (216-687-3960) or email (elearning@csuohio.edu) during University Business hours, Monday - Friday 8:00am - 5:00pm. The Center for eLearning offers both technical support and course development consultation to all faculty.

3. Call the 24/7 Blackboard Help Desk at 216-687-5050 and select option #2 for Blackboard Support.

4. Chat with a live agent 24/7.

Informing Your Students of Technical Help Options

Students
Note: If you have a question about course content, assignments or other course activities, you should direct those questions to your instructor. These steps are for seeking help with technical questions only.

1. Search the online knowledgebases: Online Help Portal or AskeLearning.

2. Call the 24/7 Blackboard Help Desk at 216-687-5050 and select option #2 for Blackboard Support.

3. Chat with a live agent 24/7.

4. For general information or questions about eLearning, students may contact the Center for eLearning via phone (216-687-3960) or email (elearning@csuohio.edu). For email submissions, please provide your CSU ID number for the fastest response. The Center for eLearning operates Monday - Friday 8:00am - 5:00pm